Management and Personal Development
Training Course Outline

Confidence Boosting and Assertiveness Skills Training

Interpersonal skills training for all staff who need to communicate effectively with others

Click here to download this course outline as a PDF file (you will need Acrobat Reader).


It is normal for most of us give in to people who are dominant or difficult. But giving in or saying ‘Yes’ when we really mean ‘No’ stops us from achieving our own goals and leaves us feeling inadequate, stressed and angry.

This course identifies the behaviour patterns that lead to these situations, as well as teaching delegates assertiveness skills and behaviour patterns to make them feel better about themselves and in control in interpersonal situations.

Who should attend?

This course is designed for anybody who needs to interact or communicate effectively with others. It is time-flexible, highly participative and the content can be tailored to the needs of your organisation.

Course outline

By the end of the course, participants will be able to:


Why train in confidence boosting and assertiveness?

Some of the benefits of this course:


One day or one half-day, depending on identified needs. The course content is tailored to the specific needs of your organisation.

Entry requirements


Assessment method


Awarding body

PEHPS Training Consultancy. Delegates will receive a Certificate of Attendance.


This programme can be delivered at a venue of your choice, anywhere in the UK. To book or for more information, please call PEHPS on 0845 299 0711 or 0191 442 1562.


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