Management and Personal Development
Training Course Outline

Dealing with Conflict, Violence and Aggression in the Workplace

Essential skills for understanding and better managing conflict and violence at work

Click here to download this course outline as a PDF file (you will need Acrobat Reader).


Both the Health and Safety at Work Act and Management of Health and Safety at Work Regulations require employers to ensure the safety of their employees, and put in place arrangements to deal with conflict and aggression in the workplace.

This training course equips staff with skills and techniques for dealing with violence and aggression in the workplace, and helps to develop a pro-active approach towards workplace aggression.

Who should attend?

The course is designed for staff dealing with the public, or demanding and difficult customers who frequently present sensitive enquiries or complaints. It is also for ideal for frontline staff who may be at risk from violence and aggression, e.g. staff who visit clients in their homes, public sector employees and care workers.

Course outline

At the end of the course delegates will be able to:


The topics covered include:



One day (flexible)

Entry requirements

There are no formal entry requirements.

Assessment method


Awarding body

PEHPS Training Consultancy


This programme can be delivered at a venue of your choice, anywhere in the UK. To book or for more information, please call PEHPS on 0845 299 0711 or 0191 442 1562.


Click here to return to the list of training courses.