Management and Personal Development
Training Course Outline

Effective Communication Skills

Powerful skills to promote better working relationships and performance through positive communication

Click here to download this course outline as a PDF file (you will need Acrobat Reader).


Quite simply, the workplace can be a far better place to be if you consciously sprinkle your communication with positive feedback. Good communication in the workplace is often sabotaged by too many unconfirmed assumptions. When people sense that their feelings and needs are valued – and heard – it immediately helps to reduce tension, aggression and hostility, opening the door for peaceful resolution.

Who should attend?

This course is designed for managers, executives and all other staff whose role requires them to interact or communicate effectively with others. This is a highly participative course, with content tailored to the needs of your organisation.

Course outline

By the end of the course participants will be able to:



Ideally one-day, but the course duration is flexible and can be tailored to the needs of your organisation.

Entry requirements

There are no formal entry requirements.

Assessment method

Not applicable

Awarding body

PEHPS Training Consultancy


This programme can be delivered at a venue of your choice, anywhere in the UK. To book or for more information, please call PEHPS on 0845 299 0711 or 0191 442 1562.


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